WE EACH HAVE CHOICES TO MAKE ABOUT WHERE WE SPEND OUR DOLLARS...
Values based decisions are the order of the day.
Vax passports are NOT A LEGAL REQUIREMENT for retail and very very few retailers have adopted them.
Below is the email sent out by PB TECH...
The screenshot is from an unhappy customer. I will also be letting this retailer know my feelings about their decision.
PB Tech will become a Vaccinated Business from Monday 6th December
We're sending you this email to update you on an important change here at PB Tech that may impact on you as a customer. With New Zealand now operating in the traffic light system (COVID-19 Protection Framework), PB Tech has moved to become a Vaccinated Business, effective from Monday 6th December 2021.
Please read below to see how this move will affect day to day operations across our store network and online.
BELOW DIRECT COPY AND PASTE OF THEIR EMAIL TO CUSTOMERS...
PB Tech stores within Auckland
Showrooms will reopen on Monday 6th December to My Vaccine Pass holders only
PB Tech store showrooms in Auckland initially remained closed as Auckland moved to Level 3 Step 2 on 10th November 2021. Because this transition to Level 3 Step 2 occurred in the middle of our busy Black Friday Sale, we believed delaying the opening of our Auckland showrooms was the right move to prioritise the health and safety of our customers and staff.
From Monday 6th December however we are pleased to announce Auckland store showrooms will reopen again, but access will be limited to My Vaccine Pass holders only and many stores will also have restricted showroom space to help us conduct business more safely and efficiently. For anyone without a My Vaccine Pass, click & collect will be available at the door. Again we are doing this to prioritise the health and safety of our fully vaccinated customers and staff.
We will also be implementing enhanced social distancing and hygiene protocols in line with red traffic light guidelines which includes the regular disinfecting of high contact surfaces like counters and eftpos terminals and the requirement for staff and customers to wear face masks (unless exempted) while inside our stores.
We recommend that returns and warranty requests are submitted online, but from Monday 6th December if you are a My Vaccine Pass holder you will be able to request returns directly in-store and also drop off items approved for return online. Alternatively, you can still courier returns to PB Tech for processing following the instructions provided by our returns team.
Out of warranty repairs and services
We recommend pre-booking service jobs online by first requesting a quote. It's easier and faster, although from Monday 6th December if you are a My Vaccine Pass holder you will be able to head in-store and drop off your device with our service team directly if you prefer.
PB Tech stores outside of Auckland
Showrooms are currently open, but from Monday 6th December you will need to have a My Vaccine Pass to enter
PB Tech stores outside of Auckland have showrooms open to the public but from Monday 6th December you will need a My Vaccine Pass to enter. We have made the decision to restrict access to PB Tech store showrooms to My Vaccine Pass holders only to prioritise the health and safety of our fully vaccinated customers and staff. For anyone without a My Vaccine Pass, click & collect will be available at the door.
In addition we will continue with enhanced social distancing and hygiene protocols in line with orange traffic light guidelines which includes regular disinfecting of high contact surfaces like counters and eftpos terminals and the requirement for staff and customers to wear face masks (unless exempted).
We recommend that returns and warranty requests are submitted online, but from Monday 6th December you will need to be a My Vaccine Pass holder to request returns directly in-store and also drop off items approved for return online. Alternatively, you can still courier returns to PB Tech for processing following the instructions provided by our returns team
Out of warranty repairs and services
We recommend pre-booking service jobs online by first requesting a quote. It's easier and faster, but from from Monday 6th December you will need to be a My Vaccine Pass holder if you prefer to be able to head in-store and drop off your device with our service team directly.
Our courier service will not be impacted by our move to become a Vaccinated Business, however we'd like to take this opportunity to remind our customers that our courier partners delivering orders placed with 'Standard Delivery' are currently experiencing very high volumes with delivery delays being reported throughout New Zealand, particularly in Auckland. We strongly recommend using 'Evening Delivery' (available in select areas only before 2pm), 'Next Business Day Delivery' (available in Auckland only before 4pm), click & collect or shopping in-store (if available in your region) if at all possible.
1-hour click & collect is currently available at all PB Tech stores outside of Auckland however from Monday 6th December only holders of a My Vaccine Pass will be able to collect their goods from inside these stores. For anyone without a My Vaccine Pass, click & collect will still be available at the door.
Zero-touch click & collect is currently available at all PB Tech stores within Auckland however from Monday 6th December Auckland showrooms will reopen and our standard 1-hour click & collect service will resume but again only holders of a My Vaccine Pass will be able to collect their goods from inside these stores and persons without a My Vaccine Pass will need to collect at the door.
While it's likely a small number of our valued customers will be negatively impacted by our decision to become a Vaccinated Business, ultimately we believe this move is in the best interests of the majority of our customers who are vaccinated, our vaccinated staff, and the company as a whole.
Stay safe New Zealand and we'll update you if anything changes.
Comments powered by CComment